Frequently Asked Questions

Applying for a Togo eVisa is simple and can be completed entirely online:

1. Fill out our online application form with your personal and travel information
2. Upload required documents (passport copy, photo, supporting documents)
3. Pay the visa fee securely using credit card or PayPal
4. Submit your application and receive confirmation
5. Track your application status online
6. Receive your approved eVisa via email

The entire process typically takes 5-10 minutes to complete.

Yes, you can apply for family members or colleagues, but you'll need:

• Written authorization from the traveler
• Copy of their passport and documents
• Their accurate personal information
• Contact details for the actual traveler

For group applications (5+ people), contact us for special group rates and assistance.

If you notice an error after submission:

• Before processing: Contact us immediately to make corrections
• During processing: We may be able to make minor corrections
• After approval: Major errors require a new application

We review all applications before submission to minimize errors. Our expert team catches most mistakes during the review process.

Required documents vary by visa type, but generally include:

For All Visa Types:

• Passport copy (valid for 6+ months)
• Recent passport-style photograph
• Completed application form
• Travel itinerary or flight booking

Additional for Business Visa:

• Business invitation letter
• Company registration documents
• Purpose of visit explanation

Additional for Immigration:

• Birth certificate
• Marriage certificate (if applicable)
• Police clearance certificate
• Medical examination report

Your passport must meet these requirements:

• Validity: At least 6 months from entry date
• Blank pages: Minimum 2 blank pages for stamps
• Condition: Good condition, no damage or tears
• Type: Regular passport (diplomatic passports have different procedures)

If your passport expires within 6 months, renew it before applying for the eVisa.

Travel insurance is not mandatory for Togo eVisa, but highly recommended:

• Medical coverage for emergencies
• Trip cancellation protection
• Lost luggage coverage
• Emergency evacuation coverage

We can help you find suitable travel insurance through our partners.

Processing times depend on the service level you choose:

Processing times are calculated from when we receive your complete application and payment.

We recommend applying based on your travel timeline:

• Planned travel: Apply 2-4 weeks before departure
• Urgent travel: Apply at least 3 days before departure
• Emergency travel: Use our 24-hour rush service

Your eVisa is valid for 90 days from issue date, so don't apply too early.

Yes! We provide multiple ways to track your application:

• Online tracking: Use your reference number on our website
• Email updates: Automatic notifications at each stage
• SMS alerts: Text message updates (optional)
• Phone support: Call us anytime for status updates

You'll receive your tracking reference number immediately after payment.

Stay duration depends on your visa type:

• Tourist eVisa: 30 days (extendable to 60 days)
• Business eVisa: 30-90 days (depending on purpose)
• Professional eVisa: 90 days (renewable)
• Immigration eVisa: Permanent residence

Extensions are possible for most visa types through local immigration offices.

You can enter Togo through these points:

Airports:

• Gnassingbé Eyadéma International Airport (Lomé) - Main international airport
• Niamtougou International Airport - Northern region

Land Borders:

• Ghana border crossings
• Benin border crossings
• Burkina Faso border crossings

Most international flights arrive at Lomé airport.

Upon arrival in Togo:

1. Present documents: Show your passport and printed eVisa
2. Immigration check: Answer questions about your visit
3. Entry stamp: Ensure you receive an entry stamp
4. Customs: Declare any items if required
5. Keep documents: Retain your eVisa and entry stamp

The immigration process typically takes 10-15 minutes.

Our service fees include government fees and processing:

All fees include government charges, service fees, and taxes.

We accept all major payment methods:

• Credit Cards: Visa, MasterCard, American Express
• Debit Cards: Most international debit cards
• PayPal: Secure PayPal payments
• Bank Transfer: For large group applications

All payments are processed securely with 256-bit SSL encryption.

Our refund policy depends on the situation:

• Before processing: Full refund minus $25 processing fee
• During processing: Partial refund possible
• Visa rejected: Full refund guaranteed
• After approval: No refund (visa is valid)

We have a 99.8% approval rate, so rejections are extremely rare.